Total Mobile: Reduce costs and increase efficiency with mobile working solutions

Business Benefits – Counting the Cost

Efficiency Gains

Employee Productivity (typically 15%-20%)
An 18.4 per cent improvement in completion of jobs on the housing repairs contract was achieved within the first three months of go-live. This is equivalent to 5 employees’ work per annum, or $288,000 a year.

Reduction in Back Office Administration
Scheduling and managing involves a lot of administration effort liaising with the mobile operative and the customer. Some organizations have relied upon telephone communications between the office and field workers, however this increases call centre costs and often reduces the level of service as customers essentially competed for call centre resources; and there is still the problem of getting information about the new job or visit out to the field.

Reduced Travelling
There was a notable reduction in travel and decision-making time achieved by using mobile working practices and further efficiencies of five per cent in productivity have been identified, equating to another $135,000 per annum.

Improved Work Scheduling
Scheduling and managing visits is a major headache for organizations, whether for engineering and repairs or for professional staff. Changing schedules (in the event of an urgent priority for example) is slow and complicated if the systems are paper based.

Improved Data Accuracy
There are many benefits to be found in the deployment of mobile technology. These include receiving job or visit updates wirelessly in real time, the on-screen input of job data, automatically updating back-office systems, reduced reliance on handwritten notes and improved data accuracy.

Carbon Footprint

Reduced Fuel Costs
Additional savings have been made in fuel costs ($40,000) due to a reduction in unnecessary journeys and there was a direct saving of $60,000 a year by removing the need for multi-part stationery. All in all, SCS estimates that once Consilium’s solution is fully implemented it will generate quantifiable savings of over $600,000 per annum.

Operational Cost Savings

Reduction in Paper & Printing
Additional savings have been made in fuel costs ($40,000) due to a reduction in unnecessary journeys and there was a direct saving of $60,000 a year by removing the need for multi-part stationery. All in all, SCS estimates that once Consilium’s solution is fully implemented it will generate quantifiable savings of over $600,000 per annum.

Improved Customer Service
By mobilizing the workforce authorities can reduce costs and increase worker productivity by enabling the real-time flow of information between those in the community and the back office. Customer satisfaction will also increase due to the reduction in turnaround time on service requests and up-to-date reports on what is happening where & when. Any system must ultimately look at providing benefits to the citizen, while giving staff the tools to provide a better service.

Eliminates Administration Duplication
There are many benefits to be found in the deployment of mobile technology. These include receiving job or visit updates wirelessly in real time, the on-screen input of job data, automatically updating back-office systems, reduced reliance on handwritten notes and improved data accuracy.

Automated Timesheet Submission
There are many benefits to be found in the deployment of mobile technology. These include receiving job or visit updates wirelessly in real time, the on-screen input of job data, automatically updating back-office systems, reduced reliance on handwritten notes and improved data accuracy.

Improved Duty of Care
The more people work away from the office the greater the duty of care on the organization to ensure they are properly trained, managed and monitored. Any mobile solution should enforce the duty of care by making available the necessary policies, procedures and alerts to each individual, dependant on the type of work they undertake. The solution should also support the lone worker protection policies of the authority.